Important
Delivery is not available for every item or destination. Large, fragile and remote-area orders may require a separate freight quote or Brisbane collection.
Delivery availability and charges
Delivery availability and cost depend on the item, its packing requirements and the destination. Some smaller products may qualify for a standard or promotional rate, while other products require an individual freight quote.
Because many Audio Revival products are large, heavy, fragile or one-off pieces, a website rate cannot cover every order. We will confirm the available delivery or collection options and any applicable charge before the order is finalised.
Large, fragile and remote deliveries
Floorstanding speakers, oversized equipment, products longer than approximately 1.2 metres, unusually heavy pieces and orders for regional or remote areas may incur additional freight charges or be unavailable for delivery.
We may use a specialist carrier, pallet service or other protected freight method where normal parcel shipping is not suitable. Contact us before ordering if access is difficult, the delivery address is outside a metro area or you would like a firm freight estimate.
Some products may be available for collection from our Murarrie location only. This will be confirmed with you before the order is finalised.
Dispatch and tracking
Where delivery has been agreed, in-stock orders are generally prepared for dispatch within one to two business days after payment clears. A final operational check or specialist packing may add time, and we will let you know if that happens.
Tracking details are sent when the carrier provides them. Delivery dates are estimates rather than guarantees because carrier delays, weather and remote-area schedules sit outside our direct control.
Receiving your order
Most deliveries require a signature. If nobody is available, the carrier may leave collection or redelivery instructions and may charge a redelivery fee.
Please inspect the outer packaging before signing. If there is obvious impact or crushing, note it with the driver where possible, take clear photos and contact us promptly. Keep the packaging until you have checked the equipment and confirmed it arrived safely.
Brisbane collection
Collection from our Murarrie location can be arranged after we confirm that your order is ready. Please wait for that confirmation before travelling so the equipment can be checked, packed and available for handover.
Bring suitable transport and restraint for large speakers or heavy components. Our team can help you think through vehicle space before collection.
Delays, loss or transit damage
Contact us as soon as possible if tracking has stalled, a parcel is missing or the equipment appears to have been damaged in transit. Please include your order number, photos of the packaging and photos or video showing the issue.
We will work with you and the carrier on the next practical step. Nothing in this policy limits your rights under the Australian Consumer Law.
Talk it through
Unsure how this applies to your piece?
Tell us what you are buying, returning or trading. A real hi-fi specialist will help you work out the practical next step.