Clear answers, before and after the sale
Customer care without the fine-print maze.
Start with the topic that matches your question. If the answer depends on a particular piece, room or location, our Brisbane team will help you work it out.
Ask a specialist01 / Shopping
Ordering and after-sales
The practical details before your order leaves us and the support available after it arrives.
01 Shipping and delivery Hi-fi needs more care than an ordinary parcel. We assess whether delivery is practical for each piece and destination, then confirm the suitable freight or collection options. 02 Returns and refunds Pre-loved does not mean unprotected. We describe each piece carefully, and Australian consumer guarantees continue to apply with its age, price and disclosed condition taken into account. 03 Warranty and consumer guarantees Every piece has a history. Our support is based on the product we described and sold, its disclosed condition, and the rights that Australian law gives you.
02 / Policies
Store policies
Plain-English terms for payments, privacy and using the Audio Revival store.
01 Privacy policy We collect the information needed to answer enquiries, run the store and fulfil orders. This policy explains what happens to it and the choices available to you. 02 Accessibility statement We want people to browse, compare, ask questions and buy equipment in the way that works for them, including with a keyboard, screen reader, magnification or voice control. 03 Terms of service These terms explain how the Audio Revival website, one-off product listings and Shopify-powered checkout work. They do not limit rights that cannot legally be excluded. 04 Lay-by terms and conditions Where we approve lay-by for an eligible piece, these terms set the deposit, payment rhythm and completion window before we hold the product for you.
03 / Trade-ins
Specialist trade-in programs
How we assess eligible cables and speakers before applying credit to an upgrade.
01 Cable trade-ins A good cable should not sit unused in a drawer. Our cable-for-cable program can turn eligible equipment into credit toward the next cable in your system. 02 Speaker trade-ins If your speakers no longer suit your room or system, an eligible speaker-for-speaker trade can help move them into a new home and fund the next pair.
Still not sure?